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Please choose a topic from our FAQ list below.
If you have any further questions, please contact us through the link provided on every single article.
Register and login
I cannot log in. I have checked my login and password and both are correct?
I have filled up the registration form but have not received the confirmation link?
I have not logged in for the while and cannot remember my login details, what should I do?
How can I add a picture to my profile?
I cannot add a picture to my profile, what shall I do?
How can I make my picture smaller?
I have added my pictures / changed my profile and clicked
Why has my photo been rejected by the moderator?
Date of birth and login amendment
I would like to change my login, how can I do that?
I made a mistake in my date of birth, how can I change it?
Safety & security
How can I report an abuse?
How can I blacklist someone?
I have been contacted by someone, but this profile is now blocked - why?
Payments & subscriptions
How can I pay for Premium account?
Are my card number, home address and telephone number details safe with you?
How long does it take to activate Premium account in case of direct SWIFT transfer?
I have made a money transfer directly from my bank account but my Premium membership has not been activated yet, why?
Will my subscription be renewed automatically?
How do I cancel my subscription?
When are users informed that the payments are based on scheduled recurring billing?
Correspondence with other users
Am I allowed to provide contact details (e.g. phone number) in the correspondence with other users?
Are Standard members allowed to send correspondence to other users?
How can I delete my profile from PolishDating?
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